Order Cancellation
AMRISS | Easy Shopping. Transparent Policies.
At AMRISS, we understand that plans can change. Whether you've selected the wrong size, changed your mind, or need to update your purchase, we're here to help make your shopping experience as convenient and worry-free as possible.
Our Order Cancellation Policy explains how to request a cancellation, when cancellations are possible, and how refunds are handled.
1. Can I Cancel My Order?
Yes. You may request to cancel your order before it has been processed for dispatch.
Cancellation requests are subject to your order's current fulfillment status. Once an order has been packed, handed over to our delivery partner, or dispatched, cancellation may no longer be possible.
We recommend contacting our Customer Support team as soon as possible after placing your order.
2. How to Request an Order Cancellation
To request a cancellation, please contact AMRISS Customer Support using our official contact channels.
Include the following information:
- Your order number
- Full name used when placing the order
- Registered phone number or email address
- Reason for cancellation (optional)
Our team will review your request, verify the order status, and inform you whether cancellation is still possible.
Customer Support
Email: info@amriss.net
Hotline: +880 9611-901454
Website: www.amriss.net
Submitting a cancellation request does not automatically confirm cancellation. Your order is considered canceled only after receiving confirmation from AMRISS.
3. What If My Order Has Already Shipped?
Once your order has been dispatched or transferred to a delivery partner, we may be unable to cancel it.
If your order is already on its way, please contact our support team to discuss any available options.
Any return or refund request after delivery will be handled according to our applicable Return & Refund Policy.
We recommend reviewing your product details, sizes, quantities, and delivery information carefully before completing checkout.
4. Refunds for Canceled Orders
If your cancellation request is approved, any eligible prepaid amount will be refunded through the applicable payment channel, subject to payment-provider requirements.
Prepaid Orders
Approved refunds will generally be initiated through the original payment method whenever supported.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, mobile financial service, or payment gateway.
Cash on Delivery Orders
If you selected Cash on Delivery and no payment has been collected, an approved cancellation generally does not require a refund.
Any applicable fees or deductions will be communicated according to the terms accepted at checkout.
5. Can I Modify My Order Instead?
If you need to change the size, color, quantity, or delivery information, please contact Customer Support immediately.
We will do our best to accommodate your request before the order enters the packing or dispatch process.
Changes depend on product availability and fulfillment status. Some modifications may require cancellation of the original order and placement of a new order.
6. Orders That May Not Be Eligible for Cancellation
Cancellation may be restricted in the following circumstances:
- Orders already dispatched or handed over to a delivery partner
- Customized or personalized products where production has started
- Special orders or pre-orders subject to agreed conditions
- Orders subject to specific promotional or wholesale cancellation terms
Any applicable restrictions will be determined by the product conditions and terms communicated at purchase.
7. Cancellation by AMRISS
In certain circumstances, AMRISS may need to cancel an order, including situations involving:
- Product unavailability or inventory discrepancies
- Unsuccessful or unverified payment
- Incorrect pricing or technical errors
- Incomplete shipping information
- Suspected fraudulent transactions
- Delivery restrictions or unforeseen operational circumstances
If AMRISS cancels a paid order, we will notify you and arrange an applicable refund for the canceled items.
8. Wholesale & Bulk Order Cancellations
Wholesale, corporate, custom-manufacturing, and bulk orders may be subject to separate cancellation conditions.
Once procurement, production, customization, or shipping arrangements have commenced, cancellation may be restricted and costs already incurred may be non-refundable where agreed in advance.
Customers placing wholesale orders should review the applicable quotation, invoice, and purchase terms before confirming payment.
9. Need Assistance?
Our Customer Support team is here to assist you with order cancellations, modifications, payment concerns, and general shopping inquiries.
AMRISS Customer Care
Email: info@amriss.net
Phone: +880 9611-901454
Website: www.amriss.net
For the quickest assistance, please keep your order number available when contacting us.
Shop with Confidence at AMRISS
Your convenience and satisfaction matter to us. We are committed to maintaining clear communication, fair order-handling practices, and a dependable shopping experience.
AMRISS — Your Style. Your Confidence. Our Commitment.
Policy Notice: Cancellation eligibility depends on order status, product conditions, and applicable consumer protection laws. AMRISS reserves the right to update this policy, subject to applicable legal requirements.